Terms and Conditions of Service Zedandzed IT Services Ltd.

Last updated: 29 December 2025

Welcome to Zedandzed IT Services Ltd. (“Company,” “we,” “us,” “our”). These Terms and Conditions govern your use of our services, including but not limited to software development, web solutions, IT consultancy, IoT solutions, data analytics, LBS (e.g., LYFE), and support services (“Services”). By engaging our Services, you (“Client,” “you”) agree to these terms.

1. Introduction

Welcome to Zedandzed IT Services Ltd. These Terms and Conditions govern your use of our Services. By engaging our Services, you agree to these terms.

2. Services and Scope

All Services will be described in a mutually signed Project Agreement, Statement of Work (SOW), or Service Order. Any changes to scope must be agreed upon in writing and may affect timelines and costs.

3. Client Responsibilities

• Provide timely and accurate information, materials, and access required for project execution.
• Designate an authorized representative for communication, feedback, and approvals.
• Adhere to agreed payment schedules and notify the Company of any delays promptly.

4. Payment Terms

• Fees, payment milestones, and methods will be specified in the Project Agreement.
• A non-refundable deposit may be required to commence work.
• Invoices are payable within 15 days of receipt. Delayed payments may attract interest at 1.5% per month or result in suspension of Services.

5. Intellectual Property Rights

Upon full payment, the Client receives exclusive rights to project deliverables as specified in the agreement. The Company retains ownership of pre-existing technologies, tools, frameworks, code libraries, and know-how used in providing the Services.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and business-sensitive information shared during the engagement, both during and after the term of the project.

7. Warranties and Limitations

• We warrant that Services will be performed with professional diligence and in accordance with industry standards.
• We are not liable for failures or delays resulting from Client-provided content, third-party services, or force majeure events.
• Our total liability shall not exceed the total amount paid by the Client for the specific Service giving rise to the claim.

8. Project Timelines

Timelines provided are estimates and subject to change based on Client responsiveness, scope changes, technical challenges, or other dependencies.

9. Termination

Either party may terminate the agreement with 30 days’ written notice for material breach. Upon termination, the Client shall pay for all Services rendered up to the termination date.

10. Data Protection and Privacy

We adhere to our Privacy Policy and applicable data protection laws in handling any personal or business data. By using our Services, you consent to this processing.

11. Support and Maintenance

Post-delivery support and maintenance are available under separate agreement. Standard warranty for developed software and solutions is 6 (six) months from delivery, covering defect rectification.

12. Governing Law and Dispute Resolution

These terms are governed by the laws of the People’s Republic of Bangladesh. Any dispute shall be submitted to the exclusive jurisdiction of the courts located in Dhaka.

13. Amendments

We reserve the right to update these Terms and Conditions. The latest version will always be available on our website.

14. Contact Information

If you have any questions or suggestions about our Privacy Policy, please contact us.

Disclaimer: This document is provided for general informational purposes and does not constitute legal advice. We strongly recommend consulting with a legal professional to ensure these terms comply with all applicable regulations and specific business requirements.